For too many organizations, the processes and procedures that make the work possible exists only in the brains of a handful of people. Getting that important information on paper and analyzed for improvement opportunities is a critical focus for Next Stage.
Yes, we create handbooks and process documentation which we believe are critical to ensuring smooth operations and confident volunteers and staff. But without grounding and a strategic focus on strengthening, a handbook is unlikely to solve your organization’s challenges alone. We see the handbook as an expression of organizational identity, and we work to ensure everyone feels as connected to the “how” of your organization as the “why.”